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These legal terms set out the rules and rights that apply when you access abcjili in regions where local law permits it. Before you open an account or use any part of the platform, take a moment to read what we ask of you and what you can expect from us in return.
Access to abcjili and the services within it depends on local law and is available only where permitted in your region. We do not claim universal availability, and you are responsible for confirming that your use is lawful where you are. These terms cover the relationship between you and abcjili from the moment you open an account. They apply to your account activity, your transaction records, and any communication you have with our support team. Where your transactions involve local payment rails — GrabPay, InstaPay or PESONet — the terms governing those payment providers sit alongside ours, not inside them. We do not control those providers' own conditions. Any account wallet balance, deposit record or withdrawal request is subject to the version of these terms active at the time the action is taken. We publish updates to this page when the terms change; the date at the top of this page reflects the version currently in effect. Continued use of your account after a published change means you have accepted the revised terms. If any section of these terms conflicts with local law in your jurisdiction, the local law takes precedence to the extent of that conflict only.
GrabPay transactions processed through your account are governed by GrabPay's own user agreement. Our terms cover what happens on the abcjili side of that transaction — the wallet credit, the record and any dispute raised through our support channel.
InstaPay transfers arrive subject to the receiving bank or e-wallet network's own processing rules. Our terms apply once the transfer is reflected in your abcjili account wallet and do not extend to the sending institution.
PESONet batch settlement means timing can vary by bank. Our policy records the transaction at the point it is confirmed in your account wallet, and that record is the one we refer to in any query or correction request.
Not every part of your experience with abcjili falls under exactly the same policy section. Understanding what is inside and outside scope helps you know where to direct a question and what remedy is available to you. The table below separates the four main areas so you can match your situation to the right part of these terms quickly.
Your login, account creation, identity verification steps and session activity are fully within scope. Any issue with access — locked credentials, verification holds, session errors — is handled through our support channel under these terms.
Deposits and withdrawals recorded in your account wallet fall inside scope. The point where money leaves or enters via GrabPay, InstaPay or PESONet is a shared boundary — our terms cover the wallet record; the payment provider covers the transfer itself.
Game titles, category pages, odds displays and promotional content published on abcjili are covered by our content terms. We hold the right to update, remove or modify any content at any time without advance notice to individual accounts.
Game studios, payment networks and any linked external service operate under their own terms. We do not accept liability for third-party service conditions, outages or policy changes that occur outside the abcjili platform itself.
These terms are not just obligations — they also confirm concrete actions available to you as an account holder. You have the right to review the transaction history recorded in your account wallet at any time after login; that record covers every deposit, withdrawal and adjustment applied to your balance. If you spot a detail that looks wrong — an amount, a date, a payment method label — you can raise a correction request through our support channel, and we will check the record against our system logs. Account profile details such as your registered name and contact information can be updated through the account settings section; some changes require identity verification before they take effect, and the fields themselves show you which steps apply. If you have a question about how your data is handled, how long records are kept, or how to request that a specific record be reviewed, our policy contact address is the right place to start. We aim to respond to policy queries through the same support routes we use for account help.
After login, open the transaction history section of your account wallet. Every confirmed deposit and withdrawal is listed there with its date, amount and payment method — GrabPay, InstaPay or PESONet where applicable.
Account settings let you update contact details and preferences. Fields that require identity verification will prompt you for the required documents before saving the change.
For questions about data retention, record access or policy scope, write to our policy contact address. Include your account reference so we can locate the relevant records without delay.
Account access issues, transaction disputes and verification holds are handled through our live support channel. Give us your registered contact detail and a description of the issue and we will check the account record directly.
Policy questions sometimes need a different path than general account help. The three routes below reflect where each type of query is handled most directly. For anything urgent — an account hold, a transaction that did not post, a verification block — live chat is the quickest path. For formal policy requests, use the written channel so there is a record on both sides.
Account access issues and transaction queries are handled through the live chat window available after login. Open the help icon from your account dashboard and describe the issue; our team will pull the relevant record from the system.
Formal requests — data review, record correction, scope questions — go to our policy email address listed in the contact section of this page. Include your account reference and a clear description of the request so we can respond accurately.
For self-service actions — checking your wallet record, updating profile details, reviewing active terms — the account dashboard after login is the starting point. The current state of your account is shown there, not in a separate document.
Handling your account data carefully is part of how we operate, not an afterthought. The sections below describe the four areas where our approach affects you most directly — what we store, how cookies work on the platform, how your account is secured, and who to contact when you want a change.
Account records — transaction history, identity verification documents, login activity — are retained for the period required under applicable regulations in your region. You can request a summary of what we hold by writing to our policy contact address with your account reference.
We use cookies to maintain your session, remember your account preferences and measure page performance. You can manage cookie preferences through your browser settings; removing session cookies will require you to log in again on your next visit.
Your account is protected through password authentication and, where you have enabled it, additional verification at login. If you suspect unauthorised access, change your password immediately through account settings and notify our support team so we can review the session log.
To correct a data record, update a registered detail that requires verification, or raise a formal policy concern, use the policy email channel. We will confirm receipt and respond with the relevant record or action taken.
The questions below cover what account holders ask most often about rights, data, scope and contact under these terms. If your question is not here, the policy email channel is the right next step.
Access and the terms that come with it depend on local law and are available in regions where that law permits. If you are in the Philippines and local law allows you to access abcjili, then yes — these terms apply to your account from the moment it is created.
This page always shows the version currently in effect. The date at the top of the page is updated whenever changes are published. If you want to confirm what applied at a specific past date, contact us through the policy email channel with your account reference.
Account records are retained for the period required under applicable regulations in your region, even after you stop logging in. If you want to know specifically what we hold on your account, send a written request through the policy email channel with your account reference.
Start with live chat support, since this is most likely a transaction timing question. Our terms cover the wallet record once a transfer is confirmed on our side; the payment network's own processing rules cover the transfer up to that point. Support can check both the wallet log and the payment reference you provide.
Yes. Open your transaction history after login to identify the specific record. Then raise a correction request through live chat or the policy email channel — include the date, amount and payment method shown. We check the request against our system logs and respond with the outcome.
Your browser's cookie settings will list active cookies by domain. You can also manage or clear them from there. Removing session cookies means you will need to log back in. For a full description of what each category of cookie does, the cookie section of this legal page covers that.
Use the policy email channel listed in the contact section of this page. Include your registered account detail and a clear description of what you are asking for — a data summary, a record correction or a policy scope question. We confirm receipt and aim to respond with the relevant information or action taken.