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Every piece of information you share with us — from account registration details to GrabPay and GCash transaction records — is handled with a clear purpose and stored only as long as that purpose requires. This page sets out exactly what we collect, why we collect it, and what choices you have over your own data.
This policy applies to all information collected when you access abcjili through a browser or the mobile platform in regions where the service is available under local law. We collect the details you enter during account registration — your name, contact email, and phone number — as well as the transaction records generated when you move funds through linked e-wallets such as GrabPay, GCash, and InstaPay. Device identifiers and session data are collected automatically to keep your account session stable and to detect unusual activity. We do not sell your personal information to third parties, and we do not share it with commercial partners outside the operational functions required to run the platform — for example, passing a payment reference to GrabPay or InstaPay when you initiate a wallet transaction. Retention periods follow the purpose: active account data is kept while your account is open; transaction records are kept for the period required under applicable financial record rules in regions where the service operates. You may request a copy of your data, ask us to correct an error, or raise a question through our support channel at any time. The policy is updated when our practices change, and the current version is always the one published on this page.
Transaction references linked to GrabPay deposits or withdrawals are stored to verify your account history and resolve any dispute you raise through support.
When you use GCash as your wallet, the reference number and amount are logged against your account. We do not store your full GCash credentials.
InstaPay transfer confirmations are kept as part of your transaction record. You can view these in your account dashboard after logging in.
Device and browser session tokens help us keep your login stable and flag access patterns that look out of place, without linking your session to third-party advertising networks.
Our privacy policy covers only the data we collect and process directly through the abcjili platform. It does not extend to services, websites or applications operated by third parties — even if you reach them through a link on this site. Understanding the boundary helps you know who to contact when a question arises about a specific data point.
Registration fields, login history and session tokens are fully within this policy. We control how they are stored, who can access them internally and how long they are kept.
Payment references generated by GrabPay, GCash or InstaPay when you transact through our platform are covered here. The payment provider's own privacy terms govern the data held on their side.
Game session outcomes and lobby navigation are logged to your account for session continuity. Game studios such as CQ9 or PG Soft operate their own systems; we do not share your identity with them.
Any site or service you reach by leaving the abcjili platform operates under its own privacy terms. We have no control over those and encourage you to read them separately before sharing your information.
You are not a passive subject in this policy — there are concrete actions available to you at any point. If you want to see what information we hold on your account, you can submit a data-access request through our support channel and we will respond with a summary of the records linked to your registered email address. Found something that needs correcting — a misspelled name, an outdated contact number, or a wrong detail on your profile? Log in, navigate to your account settings, and update the fields shown there directly. For corrections that cannot be changed through the account panel itself, contact support and state what needs to be fixed. If you believe information is being held beyond its necessary purpose, you can raise that as a formal concern. We review every request and respond through the same channel you used to contact us. The right to raise these questions does not expire while your account is open, and it does not depend on the size of your transaction history.
Submit a data-access request through our support channel. We will confirm which personal details and transaction references are held on your account.
Log in and open your account settings to update your contact email, phone number or display name. Fields that need admin correction can be flagged to support.
If you believe information is stored beyond its purpose, contact us in writing through the support channel. We will review the concern and respond with our findings.
Closing your account initiates a retention review. Data required for financial record compliance is kept for the period the applicable rules require; other records are removed.
Three paths are open when you have a question, a correction request, or a data concern. Pick the one that suits the urgency and nature of your question — routine profile corrections go well through the account panel or live chat, while formal data requests are better sent by email so there is a written record on both sides.
Open the chat widget from any page while logged in. State your concern and the agent will direct it to the right team or escalate to a data review if needed.
Send your data-access or correction request to our support email. Include your registered email address and a clear description of what you need reviewed or changed.
Many profile details — contact number, email address, display name — can be updated directly in your account settings after login without contacting support.
Knowing your data is handled with care matters as much as knowing what is collected. Here is how we approach the four areas that affect you most — security, cookies, retention and policy changes.
Access to stored account data is restricted internally to the teams that need it to operate the platform. Login sessions are protected and we flag unusual access patterns for review before any action is taken.
We use session cookies to keep you logged in and functional cookies to remember your lobby state. We do not use cookies to track you across third-party advertising networks outside our platform.
Active account data is kept while your account is open. Transaction records — including GCash and InstaPay references — are retained for the period required by applicable financial rules in eligible regions, then removed.
When our data practices change, we update this page. The version published here is always the current one. We encourage you to check it periodically — the date at the bottom of the page reflects the last revision.
These are the questions we hear most often from account holders about how their data is handled. If your question is not here, reach us through live chat or email.
We collect the details you enter in the registration form — your name, email address and phone number. Once you link a payment method, transaction references from GrabPay, GCash or InstaPay are also recorded against your account. We do not collect payment credentials like full wallet passwords.
We do not sell your information. We pass payment references to providers like GrabPay or InstaPay only when you initiate a transaction, and that is limited to what they need to process it. Game studios such as CQ9 and PG Soft supply game content but do not receive your identity data from us.
Submit a data-access request through our live chat or support email. Include the email address registered to your account. We will compile a summary of the personal details and transaction references we hold and send it back through the same channel.
Yes. Log in and open your account settings — you can update your contact number, email address and display name from there. If a field cannot be edited in the panel, contact support in writing and describe the correction you need. We handle those on a case-by-case basis.
Transaction records — including GCash deposits, GrabPay and InstaPay references — are kept for the period required by applicable financial record rules in regions where the service operates. Once that period passes, records are removed. Active account profile data is kept while your account remains open.
Closing your account starts a retention review. Data that must be held for compliance with financial rules in eligible regions is kept for the required period. Information that no longer serves a purpose is deleted. You can ask support for a timeline specific to your account.